Privacy Policy

Information you provide to us

When you fill out a form on our Site, request a quote, sign up for our services, or contact us, we collect the information you submit, such as your name, business name, email address, phone number, and any details you include in your message.

Information collected automatically

When you visit the Site, we and our service providers automatically collect certain information through cookies and similar technologies, including your IP address, browser type, device type, pages viewed, time spent on pages, and how you arrived at our Site. See Section 3 for details on cookies.

Call data processed on behalf of our clients

Perceptionist answers phone calls on behalf of the businesses that hire us. When you call one of our clients and a Perceptionist receptionist answers, we collect the information needed to handle that call, such as your name, phone number, the reason for your call, and appointment or service details. We process this information on behalf of and at the direction of our client, the business you were calling. That business's own privacy practices govern how your information is ultimately used. If you have questions about a call handled for one of our clients, please contact that business directly.

We use the information we collect to:

• Provide, operate, and improve our services
• Respond to inquiries and quote requests
• Set up and manage client accounts
• Deliver call answering, message taking, and appointment scheduling on behalf of our clients
• Understand how visitors use our Site so we can improve it
• Market our services, including showing you relevant ads after you visit our Site
• Comply with legal obligations

Our Site uses cookies and similar technologies for the following purposes:

• Strictly necessary cookies that make the Site function
• Analytics cookies (Google Analytics) that help us understand how visitors use the Site
• Advertising and remarketing cookies (Google Ads) that allow us to show ads for Perceptionist to people who have visited our Site

For a full list of the cookies we use and their durations, see our Cookie Policy and Opt-out Preferences page. You can manage your cookie preferences at any time through the consent manager on our Site or on that page, and you can opt out of Google's personalized advertising at adssettings.google.com.

We do not sell your personal information. We do share limited cookie data with Google for advertising purposes as described in Section 3, which some state laws treat as "sharing" for cross-context behavioral advertising. You can opt out at any time on our Opt-out Preferences page. Beyond that, we share information only with:

• Service providers that help us run our business, such as hosting, analytics, advertising, telephony, and CRM platforms, under agreements that limit how they may use it
• Our clients, when the information relates to calls we answered on their behalf
• Legal authorities, when required by law or to protect our rights, safety, or property
• A successor entity, in connection with a merger, acquisition, or sale of assets

Depending on your state of residence, you may have the right to know what personal information we hold about you, request a copy of it, ask us to correct or delete it, and opt out of targeted advertising. To exercise any of these rights, contact us at feedback@perceptionist.com. We will not discriminate against you for exercising your rights.

We honor opt-out preference signals such as Global Privacy Control. If your browser sends this signal, we treat it as a request to opt out of targeted advertising cookies.

If you are a California resident, you may also designate an authorized agent to make requests on your behalf.

If you are in Canada, you may request access to or correction of your personal information under applicable Canadian privacy laws by contacting us at the address in Section 10.

We keep personal information only as long as needed for the purposes described above, to serve our clients, and to meet legal and accounting requirements, after which it is deleted or anonymized.

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Our Site and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The effective date at the top shows when it was last revised. Material changes will be posted on this page.