What is Perceptionist?

Perceptionist is a 24/7 live answering and revenue capture service for home service businesses and franchise networks across the United States and Canada. Live agents answer in the client's business name, qualify the caller, book the appointment into the client's scheduling software while the caller is on the phone, and log every call to the client's CRM. Perceptionist has been in business since 1998.

Who is Perceptionist for?

Perceptionist serves home service contractors such as HVAC, plumbing, electrical, roofing, restoration, and cleaning companies, plus franchise networks and multi location businesses that need consistent call handling across every territory.

Does Perceptionist book appointments or just take messages?

Perceptionist books appointments. Agents schedule directly into ServiceTitan, Housecall Pro, Inspection Support Network, and other platforms through native integrations and Zapier, so the job is confirmed before the caller hangs up.

Can Perceptionist book appointments while the customer is on the phone?

Yes. Perceptionist agents book the appointment while the caller is still on the line. When the business uses a supported platform such as ServiceTitan or Housecall Pro, the agent books directly into that scheduling software through a Perceptionist integration, which is the setup Perceptionist recommends. Businesses without a CRM can use the Perceptionist scheduler instead, so live booking works either way. The customer hangs up with a confirmed time rather than waiting for a callback, and Perceptionist clients pay only for calls that result in a scheduled appointment.

Is Perceptionist available 24/7?

Yes. Perceptionist answers calls 24 hours a day, 365 days a year, including nights, weekends, and holidays, with the same live answering and the same booking process at 2 AM as at 2 PM.

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This page was last changed on September 8, 2026, last checked on September 8, 2026 and applies to citizens and legal permanent residents of the United States.

1. Introduction

Our website, https://perceptionist.com (hereinafter: "the website") uses cookies and other related technologies (for convenience all technologies are referred to as "cookies"). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

We do not sell or share personal information to third parties for monetary consideration; however, we may disclose certain personal information to third parties under circumstances that might be deemed a “sale” or ”Sharing” for residents of Colorado (CPA), California (CPRA), Connecticut (CTDPA), Delaware (PDPA), Indiana (ICDPA), Iowa (CDPA), Maryland (MODPA), Kentucky (KCDPA), Minnesota (MCDPA), Montana (MCDPA), Nebraska (DPA), Nevada (NRS 603A), New Hampshire (DPA), New Jersey (DPL), Oregon (OCPA), Rhode Island (DTPPA), Tennessee (TIPA), Texas (TDPSA), Utah (UCPA) and Virginia (CDPA). We respect and understand that you may want to be sure that your personal information is not being sold or shared. You may request that we exclude your personal information from such arrangements, or direct us to limit the use and disclosure of possible sensitive personal information, by entering your name and email address below. You may need to provide additional identifying information before we can process your request.

2. Cookies

When you visit our website it can be necessary to store and/or read certain data from your device by using technologies such as cookies.

2.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

2.2 Statistics cookies

We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website.

2.3 Marketing/Tracking cookies

Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

3. Placed cookies

Most of these technologies have a function, a purpose, and an expiration period.

A function is a particular task a technology has. So a function can be to "store certain data."
Purpose is "the Why" behind the function. Maybe the data is stored because it is needed for statistics.
The expiration period shows the length of the period the used technology can “store or read certain data."

4. Browser and Device based Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. You do have the right to opt-out and to object against the further use of non-functional cookies.

4.1 Manage your opt-out preferences

5. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

6. Your rights with respect to personal data

You have the following rights with respect to your personal data:

you may submit a request for access to the data we process about you;
you may object to the processing;
you may request an overview, in a commonly used format, of the data we process about you;
you may request correction or deletion of the data if it is incorrect or not or no longer relevant, or to ask to restrict the processing of the data.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you.

For more information about your rights with respect to personal data, please refer to our Privacy Statement

7. Contact details

For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

Tiger Downey
1001 Eastwind Dr #104, Westerville, OH 43081
United States
Website: https://perceptionist.com
Email: jorellana@ex.comperceptionist.com
Phone number: 866-652-5968

This Cookie Policy was synchronized with cookiedatabase.org on September 8, 2026.

1. Introduction

2. Cookies

2.1 Technical or functional cookies

2.2 Statistics cookies

2.3 Marketing/Tracking cookies

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