Pricing depends on your call volume and the level of coverage you need, from after hours and overflow only up to full 24/7 handling. Because a single captured roof can be worth far more than a month of service, most roofers find the return obvious once they see their missed call numbers. Talk to our [...]
Most roofing companies are live within a few business days once we have your call handling instructions and scripts in place. If you are heading into storm season or a busy stretch, tell our team and we will prioritize your setup.
Yes. Our agents book inspections and estimate appointments directly into your scheduling or CRM system using your availability rules, so the appointment is on your calendar the moment the call ends. No callbacks, no double handling.
No. Our agents answer in your company name and work from your information, so to the caller it sounds like your front desk. We have been representing service businesses on the phone since 1998, and sounding like a natural part of your team is the entire point.
Yes. We set up rules with you that define what counts as a true emergency versus a routine quote. When an urgent leak or storm damage call comes in at 2 AM or during a weekend storm, your agent follows your dispatch protocol and reaches your on call crew, rather than letting it sit until [...]
You forward your calls to Perceptionist, either all of them or only the ones your office cannot take. Our agents answer in your company name, follow scripts built around how your business runs, qualify the caller, and either book the appointment in your calendar or route an emergency to your on call team. Every [...]