Perceptionist Connect
866-652-5968

Connect is a cloud omnichannel contact center solution that makes your communication strategy achievable with solid out-of-the-box capabilities.

Connect makes the initial contact the first step to a great relationship.

Connect can easily support single or multiple industries and can be quickly deployed across an organization. Your agents will be able to work in a centralized location or remotely and achieve the same high-quality results.

Inbound Calls

Receive calls from multiple numbers and direct them to the right agent using skill-based workflows. Customized local market scripts will be immediately visible to agents to provide high quality conversation.

Web Lead to Outbound Call

Dynamic lead capture will give you the ability to send any formatted email, so the data is captured and the automated lead pursuit is initiated. Proven lead management processes are available and will maximize contact and conversion rates.

Web Chat & Messenger

  • Customized Web Chat Widget – Brand specific widget and message delivery. Chats are initiated by people and supported by technology.

  • Messenger Integration – Integrated into your Messenger account to support sales and service interactions.

Supervisors

Connect will allow leaders to efficiently manage interaction workflow and maximize team results.

  • Empower Your Agents – User interface reduces agent boarding time.

  • Skill Based Routing – Easily route interactions to the team members that have the knowledge to achieve success.

Agents

Connect will give your team the tools to effortlessly switch between channels on a single user interface without losing the context of customer interactions.

  • Knowledge – Local market insights delivered at the right time.

  • Consistency – A high quality service experience across all channels.

Customers

Connect uniquely distributes customer interaction data from contact center to the business on the same platform.

  • Workflows – Simplify the interaction from the initial contact to resolution.

  • Quality – Measure quality from the customer and supervisor perspective.

Discover the power of Connect with us!

We’d love to talk to you about your CONTACT CENTER SOFTWARE goals and how Connect can get you there quicker.