Walk into most contracting offices and the customer database is three places at once. A whiteboard by the dispatch desk. A stack of sticky notes on the office manager's monitor. And the office manager's memory, which walks out the door at 5pm. A CRM for contractors exists to replace all three. CRM stands for customer [...]
The phone company renewal lands in your inbox. Two copper lines, a fax line nobody has used since 2019, and a monthly number that has crept up every year. Someone on your team says it is time to switch to VoIP. Someone else says the landline has never once gone down during a storm and [...]
Every small business automation article gives you the same list. Automate your invoices. Automate your appointment reminders. Automate your follow up emails. All of that is correct, and none of it is the hard part. The hard part is the phone. It rings at 6:40 on a Tuesday evening. A homeowner with water under the [...]
